From video conferencing to remote collaboration tools, technology is revolutionizing business communication. Here are some ways that it is doing so:
VoIP phones can streamline internal and external business communication and offer advanced features like auto-reply, voicemail-to-text transcription, and auto-attendant. Moreover, employees can use them with BYOD policies, which saves companies money.
Cost-Effective
With VoIP, businesses can lower their technology costs. Unlike traditional phone systems that require expensive PBX hardware, VoIP solutions are software-based and run over the Internet connection. The solution also eliminates the need to install and pay for hefty telephone cables around the office.
Additionally, business VoIP offers free unlimited domestic calls and bundled international calling with the option to add more call-as-you-go minutes or unlimited recurring monthly plans. This page will help you learn more and understand VoIP phone systems. VoIP phones are equipped with auto-replies that enable a caller to leave a message or receive a callback. Call recordings can be reviewed to help train new employees, set loftier customer service standards and assess the performance of current representatives.
The ability to integrate with other business applications makes a VoIP system cost-effective for businesses that require high levels of communication between departments and across teams. Adding the capability of team chats and other advanced messaging options enables workers to skip endless games of phone tag and reduce the time spent on unproductive conversations.
Scalable
VoIP converts sound into digital data packets that can be conveyed online. If your business expands or contracts, you can add or remove phone lines as needed without investing in new hardware like traditional handsets.
In addition to traditional calling features, VoIP can provide access to advanced tools unavailable with landlines. These can include conversational AI, virtual receptionists that greet callers with relevant information and options, and powerful conference calling.
Many business VoIP services also integrate with other business tools, such as chat and email, to help employees communicate better across departments, locations, and time zones. This flexibility is important for businesses with remote or hybrid teams and can reduce the need for staff to travel to meetings. It also helps organizations retain talent by allowing employees to work from home or on the go. The team can keep their business number wherever they go and connect to the office from their smartphones or tablets.
Convenient
VoIP phone systems make it easy for employees to stay in touch while working remotely. Staff members can use their mobile devices to take office extensions with them anywhere they go, as long as they have a reliable Internet connection. This can drastically cut down on mobile device costs for the company.
The technology can also help prevent the frustrating experience of playing “phone tag” with a client or colleague. This situation can lead to frustration, missed sales opportunities and even inhibit a business’s ability to grow. VoIP can be programmed to ring multiple devices before going to voicemail, eliminating this common communication issue and boosting productivity rates.
In addition to reducing call costs, VoIP solutions also give businesses access to advanced applications that can be used to improve team efficiency. Unlike traditional telephony, which requires separate software to get started, business VoIP and services treat communication as a single platform that can be accessed from any device with a data connection.
Flexible
Workers are no longer tethered to their desks as the business world becomes increasingly global. The VoIP technology that powers telephony systems helps to clear the way for telecommuting and keeps employees in sync with customers, managers and colleagues no matter their location.
The virtual nature of VoIP means that the system can be accessed from anywhere with an Internet connection-perfect for businesses with teams spread across time zones and locations. Many VoIP providers also offer robust team collaboration spaces featuring video conferencing, file sharing and whiteboarding tools for seamless creativity.
VoIP can help eliminate the “phone tag” that wastes customer and employee time, increases frustration, and inhibits a company’s growth capacity. The software can be programmed to greet callers with a professional, automated attendant who can answer frequently asked questions and announce important business announcements like holiday hours. It can even route calls to the right agents based on their expertise and skillset.
